Frequently Asked Questions

1. Can I request a different length for the chain necklace?
We also offer other length for some variations. Please confirm with us via live chat or email before purchasing.

2. How long does it take to receive the finished product?

West Malaysia	7 - 14 Business days
East Malaysia	8 - 14 Business days
Singapore	8 - 14 Business days
Worldwide	8 - 30 Business days

3. What are the photo requirements for customization?
Please refer to our Photo Guidance.

4. How can I view the photo in the necklace?
There are three ways to view your photo in the pendant. You can find detailed instructions in How To View Your Photo?

5. How do I take care of the product?
Please refer to our Product Aftercare details here.